You should handle all billing questions with the payment processor, currently PayPal. You may cancel subscriptions from within your ParsedCloud account or directly with the payment processor at any time. You can also change subscriptions (upgrade or downgrade plans) and access your payment account when you are logged into your account.
Please search the Knowledge Center for information that may help you resolve your issue. If you still have a billing question, please send an email to firstname.lastname@example.org or click the support tab to the left and enter "Billing Question" in the Question/Subject field.